No problem, as long as we are given enough time (two weeks minimum) and we have space to change the date of your surfing course or surfing lesson, then we will at no cost change your surfing course or lesson to suit you. There is no charge for first time changes, but after this there is a £15 administration fee per change.
We hope that you would prefer to change the date of your lesson rather than cancel the lesson all together. Just contact us with enough notice and we can do this for you.
If however you do require a refund, it will depend on how much notice we are given. All cancellations must be sent in writing (this can include e-mails) and will be effective on the date which they are received by Saltburn Surf School.
Cancellation charges are payable as follows:
20% booking deposit is non-refundable (see below).
• Notify us over 60 days before lesson date – 80% of full Surf lesson balance refunded. For example a lesson for £35 booked will receive a refund of £28.
• Between 31 and 60 days before lesson date – 50% of full holiday balance refunded For Example a lesson booked for £35 will receive a refund of £17.50
• Less than 4 weeks before lesson date – No balance will be refunded, this i due to the fact that you booking has been held for you and an instructor booked in. Your cancellation is unlikely to be filled, so we have to reserve that payment to cover the cost.
We suggest you contact your Insurance Policy if you have had to cancel your lesson. We are happy to provide proof of cancellation if needed.
If you have only booked a surfing lesson, not a full surfing course package the same terms apply as above.
We work in good faith and will strive to find a solution should it become necessary to adapt your booking. In the extremely unlikely event we may need to change, alter your lesson it will be for good reason (this could be due to dangerous or flat conditions). We reserve the right to make such changes should they become necessary.
It is important to note that surfing is very much dependent upon weather systems. In the event that the lesson can not go ahead to due lack of surf or dangerous conditions, an alternative date will be offered. All notifications will be given on the day of the lesson by 9am if it needs to be rearranged.
A non refundable voucher will be issued, this is valid for 5 months from your original session if you are unsure of a future date.
As a small business, we are charged to take bookings, so it is essential that you are open to re-booking an alternative date. If you do not intend to return to Saltburn By the Sea and insist on a refund, this will be less our 20 per cent booking fee. For example a booking made for £35 will receive a £28 refund. We do hope though that you will wish to rearrange with us.
No compensation will be paid where the change or cancellation is due to Force Majeure. Force Majeure means unforeseeable and unusual circumstances beyond our control at Saltburn Surf School, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances or events include (but are not limited to) war or threat of war, riot, civil strife, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions.
Our booking fee is included within our price, is to cover the payment processing (using a secure third party, Eola/Square) and to cover our administration costs which keep Saltburn Surf School running. That’s it.
You will not be refunded the booking fee which is 20 per cent of the payment made should you wish to cancel your booking please see, what refund will I get.
As long as you give us two weeks notice we will be able to alter your booking. If you provide notice less than two weeks, you will loose you payment.
We will always offer you an alternative date should we have to rearrange your session and we would hope that you would still wish to surf at a later date. Please refer to What If Saltburn Surf School Needs to Change My Booking. (above or below)
All vouchers that are issued are valid for 5 months of our lesson season, we operate April to October each year. For example a voucher issued in September 2021 will be valid until the end of July 2022. Vouchers will not be extended/refunded. You must use your voucher before the expiration date, for example th ebooking must take place before the voucher expires.
Purchasers are made aware at the time of purchase what the expiration date and it is their responsibility to check the expiry date to make sure the recipient of the gift voucher still has enough time to spend it and also to make them aware of the expiry date and other important conditions when they gift it to them.